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What is Respondely?

Respondely is an AI-powered customer service platform that automates sales and support across WhatsApp, Facebook Messenger, Instagram, TikTok, and your website. It features intelligent chatbots, smart CRM, order management, and appointment booking — all from a single dashboard.

Which messaging platforms does Respondely support?

Respondely supports WhatsApp Business API, Facebook Messenger, Instagram Direct Messages, TikTok, and a custom website chat widget. All channels are managed from a single unified inbox.

Does Respondely support the Arabic language?

Yes. Respondely fully supports Arabic and English with automatic RTL (right-to-left) layout switching, native Arabic AI language understanding, and complete bilingual customer service capabilities.

How does the Respondely AI chatbot respond to customers?

The AI uses your business knowledge base, product catalog, custom settings, and advanced language models to deliver accurate, context-aware responses 24/7. You can monitor live conversations and take over any chat with a single click.

Can I try Respondely for free?

Yes. You can register a free account and explore all features including AI chatbot, multi-channel integration, CRM, order management, and appointment booking before selecting a paid subscription plan.

Is my business data secure with Respondely?

Yes. Respondely uses enterprise-grade security including AES-256-CBC encryption, TOTP two-factor authentication, CSRF protection, IP banning, rate limiting, and complete multi-tenant data isolation ensuring your data is never accessible to other accounts.

What AI models does Respondely use for chatbot responses?

Respondely integrates with OpenRouter, providing access to multiple state-of-the-art AI language models. Platform administrators can configure which specific AI models each business account uses for its chatbot.

How does the order management system work?

Respondely's order management system automatically intercepts customer replies (confirmations or rejections) from WhatsApp, Messenger, and other channels. It sends automated order confirmation requests, tracks responses in real-time, and manages the full order pipeline from pending to shipped.

Can I manage multiple businesses from one Respondely account?

Respondely is a multi-tenant SaaS platform. Super admins can manage multiple business accounts, each with complete data isolation. Each business gets its own AI agents, channels, products, knowledge base, and dashboard.

Does Respondely integrate with Facebook and Instagram?

Yes. Respondely integrates with Facebook Messenger via the Facebook Graph API and with Instagram Direct Messages. It also supports Facebook post comment auto-reply. OAuth-based connection makes setup straightforward.

How do I set up Respondely for my business?

Getting started is simple: register a free account, connect your messaging channels (WhatsApp, Messenger, Instagram), add your business knowledge base and product catalog, configure your AI agents, and you are live. The setup wizard guides you through each step.

What is the appointment booking feature?

Respondely's appointment booking feature lets your customers schedule appointments directly through WhatsApp or Messenger chat. The AI automatically understands booking requests, checks availability, confirms appointments, and sends reminders — ideal for clinics, salons, consultancies, and service businesses.