# Respondely — AI-Powered Customer Service Platform

> Multi-channel AI customer service automation for businesses. Respond on WhatsApp, Messenger, Instagram, TikTok, and website chat automatically.

## Site Structure

- Home: https://www.respondly.cloud/
- Register: https://www.respondly.cloud/register
- Login: https://www.respondly.cloud/login
- Contact: https://www.respondly.cloud/contact
- Privacy Policy: https://www.respondly.cloud/privacy
- Terms of Service: https://www.respondly.cloud/terms
- Refund Policy: https://www.respondly.cloud/refund
- FAQ: https://www.respondly.cloud/faq
- Glossary: https://www.respondly.cloud/glossary

## Features

- Multi-Channel AI Chat: Unified inbox for WhatsApp, Messenger, Instagram, TikTok, and website chat
- Smart Order Management: Auto-confirmation system with customer reply interception and reminders
- Product Catalog: Full product management with variants, images, CSV import/export
- Appointment Booking: Automated scheduling for clinics, salons, and consultations
- Knowledge Base: AI-powered FAQ and business information management
- Lead Management: AI-organized lead pipeline with CRM integration
- Multi-Language Support: Arabic and English with RTL layout
- Security: AES-256 encryption, TOTP 2FA, CSRF protection, IP banning, rate limiting
- Multi-Tenant SaaS: Complete data isolation between business accounts
- Analytics Dashboard: Real-time conversation and sales analytics

## Products & Services

### AI Customer Service Platform
Multi-channel AI customer service automation that responds to inquiries, manages orders, schedules appointments, and handles sales across all messaging platforms.

### Supported Channels
- WhatsApp
- Facebook Messenger
- Instagram
- TikTok
- Website Chat Widget

## FAQ

### What is Respondely?
Respondely is an AI-powered customer service platform that automates sales and support across WhatsApp, Facebook Messenger, Instagram, TikTok, and your website with intelligent chatbots, smart CRM, order management, and appointment booking.

### Which messaging platforms does Respondely support?
Respondely supports WhatsApp Business API, Facebook Messenger, Instagram DM, TikTok, and custom website chat widget with a unified dashboard for all channels.

### Does Respondely support Arabic language?
Yes, Respondely fully supports Arabic and English with automatic RTL layout switching, native Arabic AI understanding, and bilingual customer service capabilities.

### How does Respondely AI respond to customers?
The AI uses your business knowledge base, product catalog, custom settings, and machine learning to provide accurate, context-aware responses 24/7. You can monitor conversations in real-time and take over any conversation with one click.

### Can I try Respondely for free?
Yes, you can register for a free account and explore all features including AI chatbot, multi-channel integration, CRM, order management, and appointment booking before choosing a subscription plan.

### Is my data secure with Respondely?
Yes, Respondely uses enterprise-grade security with AES-256-CBC encryption, TOTP two-factor authentication, CSRF protection, IP banning, rate limiting, and complete data isolation between tenant accounts.

### What AI models does Respondely use?
Respondely integrates with OpenRouter, giving you access to multiple state-of-the-art AI language models. Administrators can configure which models to use for each business account.

### How does order management work in Respondely?
Respondely includes an intelligent order management system that automatically intercepts customer confirmations from WhatsApp, Messenger, and other channels. It sends automated order confirmation requests and tracks responses in real-time.

## Entity Definitions

**Brand**: Respondely is the brand name of the AI customer service SaaS platform.
**Product**: The Respondely Platform is a multi-tenant SaaS that enables businesses to deploy AI chatbots across messaging channels.
**Technology**: Built with PHP 8.4+, MySQL, OpenRouter AI, Bootstrap 5. Security: AES-256 encryption, TOTP 2FA, CSRF, rate-limiting.

## Key Technologies

- Backend: Pure PHP 8.4+ (custom MVC framework)
- Database: MySQL with multi-tenant isolation
- AI: OpenRouter with multiple model support
- Security: AES-256-CBC encryption, TOTP 2FA, CSRF protection, IP ban, rate limiting
- Architecture: Multi-tenant SaaS, role-based access control (RBAC)